how do i know that both files were downloaded and not just the last one by lead | Community
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A
Anonymous
September 23, 2014
Question

how do i know that both files were downloaded and not just the last one by lead

  • September 23, 2014
  • 4 replies
  • 1314 views
Hi,
In order to capture information about the prospects who request to download white papers, brochures etc, we use a form which leads to the file download and we are using "article" as hidden filed to know which file is being downloaded but , if at the first time he downloaded file x and on the second time file y, how do i know that both were downloaded and not just the last one?
 
I pulled smart list by using filter "filled out form" but it only gives information of last downloaded not about all assets downloaded by a lead.
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4 replies

Josh_Hill13
Josh_Hill13
Level 10
September 23, 2014
Sachin,

You are using a "most recent" or last touch field. That will get overwritten each time. A good way to use this field is that each time the lead goes through the Form, you associate them to a specific SFDC Campaign for each paper.

So if article=XXXX, Add to SFDC Campaign XXXX
if article = YYYY, Add to SFDC Campaign YYYY
A
Anonymous
September 23, 2014
Hi Josh, Is thr any orther field which can be used to resolve this issue?....or campaign is the only solution for this..?
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Anonymous
September 23, 2014
Note that we manage our assets on our web server and not on Marketo assets.
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Anonymous
October 20, 2014
Hi Josh,

Can you explain more about "You are using a "most recent" or last touch field." and how i can have custom field differently
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