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Anonymous
September 2, 2014
Question

how do I change my support admin

  • September 2, 2014
  • 2 replies
  • 1381 views
We had our support Admin leave the company. How do I change our Support Admin? 
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2 replies

Josh_Hill13
Josh_Hill13
Level 10
September 2, 2014
Call Support or your Account Manager.
Grégoire_Miche2
Grégoire_Miche2
Level 10
November 25, 2015

Hi Elliot,

Just FYI, the support is useless in this case.

The only answer they send us is to contact our Marketo support admin, who has left the company...

Hi Gregoire,

XXX from Marketo Support.

I am unable to make any change to your Manage Authorized Contacts. I get the following error:

You do not have access to manage support contacts for your company. If there is a need to adjust your list of support contacts, please contact your Marketo Support Admin John Doe (jdoe@domain.com).

This is a Marketo Community related issue. Please contact supportfeedback@marketo.com to proceed further.

Thanks & Regards,

-Greg

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