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Richard_Wasylyn
Richard_Wasylyn
Level 4
August 3, 2016
Question

How can you use SFDC Queues in Smart Lists?

  • August 3, 2016
  • 1 reply
  • 1282 views

Has anyone been able to use lead ownership by queue in their smartlists? We have a few active lead queues that we want to have alerts triggered by different queue but I can't figure out how to pull based on queue. Anyone?

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
August 3, 2016

This is well documented here.

Using a Queue When Syncing a New Record to SFDC

You can use Lead Owner Name IS EMPTY

Your Admin can assign names or do some workarounds.

You can post a value in a field like Queue Owner=X (this has to be done in SFDC).

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