Question
How can we have reply-to customized per lead for a triggered email campaign?
We have a welcome email that goes out upon account creation. We have a field for every lead that contains the email address of an assigned salesperson.
We'd like the email to appear to come from a general email like welcome@, but for replies to go to the salesperson.
You might think you could use a token in the reply-to field to accomplish this, which is what I thought...until I learned through much trial and tribulation that this only works for batch campaigns, *not* triggered campaigns. So instead, all the emails were replying to the general email.
To add even more weirdness to the mix, the token *does* work if you use it in the *from* field, not the reply-to field. But we wanted the email to look like it was coming from a general email, not a salesperson.
Ideas, anyone?
We'd like the email to appear to come from a general email like welcome@, but for replies to go to the salesperson.
You might think you could use a token in the reply-to field to accomplish this, which is what I thought...until I learned through much trial and tribulation that this only works for batch campaigns, *not* triggered campaigns. So instead, all the emails were replying to the general email.
To add even more weirdness to the mix, the token *does* work if you use it in the *from* field, not the reply-to field. But we wanted the email to look like it was coming from a general email, not a salesperson.
Ideas, anyone?