How Can I Set Up One Form to Send One of Two Possible Auto Responses?

Forum|Forum|10 years ago
December 11, 2015
2 replies
2212 views

I have a form on our website, and part of the form includes a drop down field with three options. If a lead selects drop down option A or B, I want them to receive auto response #1. But if they select drop down option C, I want them to receive auto response #2.

The drop down is populated by a custom string field. The drop down is not mandatory, but I can change the form so it's required, if that helps.

Any information is appreciated!

Marketo

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J

JohnCl9

Adobe Employee

Hi Chris,

The best way to do this would be with a choice in your Send Email flow step. You would have a trigger campaign with a Fills Out Form trigger, and use a Send Email flow step in the flow. Use the Add Choice button on the top right of the Send Email flow step and say If (drop down field) is A > Send Email 1. Then add two more choices, If (drop down field) is B > Send Email 1 and If (drop down field) is C > Send Email 2. The default for the flow step could send a generic response in case they don't choose anything, or you could have the default be Do Nothing. You could also make the drop down field required.

John