How can I get rid of a random bullet point in an email?

Hey Beth, have you checked the HTML section of the editor? Sometimes there is some rogue code hanging out in there that you won't see until you send a sample email. 

If you send the code, I can take a look and help out.

Hi,

I think this is the code?

<td width="295" valign="top" background="pages.advanced-learning.co.uk/rs/advancedbusiness/images/support_bg.png" bgcolor="#5287bb" height="47"><table width="295" border="0" align="center" cellpadding="0" cellspacing="0">
                      <tr>
                        <td width="22">&nbsp;</td>
                        <td height="47" align="left" valign="middle" style="font-family:Verdana, Geneva, sans-serif; color:#ffffff; font-weight:bold; font-size:26px; text-align:left; line-height:normal;"><div class="mktEditable" id="text_support">Support</div></td>
                      </tr>
                    </table></td>
                  </tr>
                  <tr>

Thank you for your help!

Usually a list will include a set of code similar to <ul><li>item 1 -content of list</li>
                                                                             <li>item 2 -content of list</li>
                                                                             <li>item 3 -content of list</li>
                                                                             <li>item 4 -content of list</li></ul>
Unfortunately, The code you have here doesnt help.

If you find code like that above, if there is an open <li></li> or one with <li>&nbsp;</li> you can take that out and it will solve the problem.

If it is other than that, I can take a look and help out.

 

Hi Todd,

i've just gpot round to looking at this again (our marketo expert left not long ago so we're super busy now!!)

I couldnt find what you were looking for but does this bit of code help? I searched for the "nbsp" part....

<!--Start Here Two Colmun Part-->
      <tr>
        <td width="600" align="left" valign="top"><table width="600" border="0" align="center" cellpadding="0" cellspacing="0">
          <tr>
            <td align="left" valign="top" width="600"><table width="600" border="0" align="center" cellpadding="0" cellspacing="0">
              <tr>
                <td width="295" align="left" valign="top" bgcolor="#e4f0f3"><table width="295" border="0" align="center" cellpadding="0" cellspacing="0">
                  <tr>
                    <td width="295" valign="top" background="pages.advanced-learning.co.uk/rs/advancedbusiness/images/support_bg.png" bgcolor="#5287bb" height="47"><table width="295" border="0" align="center" cellpadding="0" cellspacing="0">
                      <tr>
                        <td width="22">&nbsp;</td>
                        <td height="47" align="left" valign="middle" style="font-family:Verdana, Geneva, sans-serif; color:#ffffff; font-weight:bold; font-size:26px; text-align:left; line-height:normal;"><div class="mktEditable" id="text_support">Support</div></td>
                      </tr>
                    </table></td>
                  </tr>
                  <tr>
                    <td width="295" align="left" valign="top"><table width="295" border="0" align="center" cellpadding="0" cellspacing="0">
                      <tr>
            <td></td>
            <td height="26" style="line-height:0px; font-size:0px;">&nbsp;</td>
            <td></td>
                      </tr>
                      <tr>
                        <td width="22"></td>
                        <td width="250" align="left" valign="top"><table width="250" border="0" align="center" cellpadding="0" cellspacing="0">
                          <tr>
                            <td width="250" align="left" valign="top"><div class="mktEditable" id="images_prodt"><img src="pages.advanced-learning.co.uk/rs/advancedbusiness/images/support.jpg" width="250" height="264" alt="Support" border="0" style="display:block;" /></div></td>
                          </tr>
                      <tr>
                        <td height="20" style="line-height:0px; font-size:0px;">&nbsp;</td>
 

Hey Beth, here's what I see when that code is rendered in HTML. If there's a bullet, it's probably somewhere else in the email. 

That part is fine. its the bit underneath im,age which comes out like this:

The last bullet point isnt visiable in the text section or when you view a preview from marketo. It only appears once you send a sample email...

Can you paste the code from that section of the email?

<!--Start Here Two Colmun Part-->
      <tr>
        <td width="600" align="left" valign="top"><table width="600" border="0" align="center" cellpadding="0" cellspacing="0">
          <tr>
            <td align="left" valign="top" width="600"><table width="600" border="0" align="center" cellpadding="0" cellspacing="0">
              <tr>
                <td width="295" align="left" valign="top" bgcolor="#e4f0f3"><table width="295" border="0" align="center" cellpadding="0" cellspacing="0">
                  <tr>
                    <td width="295" valign="top" background="pages.advanced-learning.co.uk/rs/advancedbusiness/images/support_bg.png" bgcolor="#5287bb" height="47"><table width="295" border="0" align="center" cellpadding="0" cellspacing="0">
                      <tr>
                        <td width="22">&nbsp;</td>
                        <td height="47" align="left" valign="middle" style="font-family:Verdana, Geneva, sans-serif; color:#ffffff; font-weight:bold; font-size:26px; text-align:left; line-height:normal;"><div class="mktEditable" id="text_support">Support</div></td>
                      </tr>
                    </table></td>
                  </tr>
                  <tr>
                    <td width="295" align="left" valign="top"><table width="295" border="0" align="center" cellpadding="0" cellspacing="0">
                      <tr>
            <td></td>
            <td height="26" style="line-height:0px; font-size:0px;">&nbsp;</td>
            <td></td>
                      </tr>
                      <tr>
                        <td width="22"></td>
                        <td width="250" align="left" valign="top"><table width="250" border="0" align="center" cellpadding="0" cellspacing="0">
                          <tr>
                            <td width="250" align="left" valign="top"><div class="mktEditable" id="images_prodt"><img src="pages.advanced-learning.co.uk/rs/advancedbusiness/images/support.jpg" width="250" height="264" alt="Support" border="0" style="display:block;" /></div></td>
                          </tr>
                      <tr>
                        <td height="20" style="line-height:0px; font-size:0px;">&nbsp;</td>
                      </tr>
                      <tr>
                        <td width="250" align="left" valign="top" style="font-family:Verdana, Geneva, sans-serif; color:#000000; font-size:12px; text-align:left; line-height:18px;"><div class="mktEditable" id="text2">Lorem ipsum dolor sit amet, consectetur adipiscing elit. Pellentesque sollicitudin sagittis lorem id suscipit. Quisque hendrerit urna nec blandit facilisis. Nunc ac accumsan diam, eu iaculis enim. Aliquam ullamcorper, neque vel congue aliquet, neque mi congue odio, et lobortis lectus nibh vel elit. Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim </div></td>
                      </tr>
                      <tr>
                        <td height="30"></td>
                      </tr>
                      <tr>
                        <td width="250" align="left" valign="top"><table width="110" border="0" align="left" cellpadding="0" cellspacing="0" bgcolor="#edaf02" style="border-radius:3px;">
                          <tr>
                            <td align="center" valign="middle" class="read_more" height="35" style="font-family:Verdana, Geneva, sans-serif; color:#000000; font-size:14px; font-weight:bold; text-align:center; line-height:normal;"><div class="mktEditable" id="more2"><a href="#" target="_blank" style="text-decoration:none; color:#000000;">Read more</a></div></td>
                          </tr>
                        </table></td>
                      </tr>
                        </table></td>
                        <td width="23"></td>
                      </tr>
                      <tr>
            <td></td>
            <td height="28" style="line-height:0px; font-size:0px;">&nbsp;</td>
            <td></td>
                      </tr>
                    </table></td>
                  </tr>

This only got us this far, still no bullets