Hidden Field Value not Updating Lead Record | Community
Skip to main content
M
mike-29
Level 4
September 16, 2016
Question

Hidden Field Value not Updating Lead Record

  • September 16, 2016
  • 1 reply
  • 2389 views

Hi -

Looking for a bit of help troubleshooting an issue I'm having.  I'm currently testing a new form with a number of hidden fields -- two in particular are giving me trouble.  When submitting this form, I can see from the activity log of my test lead that values for these two fields were submitted -- but when I look at those fields on the test lead's Lead Info page, they are empty.

The fields are simply strings, two-to-three digits. Any idea what may be causing this to fail to updating in the lead record?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Devraj_Grewal
Devraj_Grewal
Level 10
September 16, 2016

Michael,

Check those two fields in the "Field Management" section of Admin. Verify that updates to the fields are not blocked by "form fillout".

    M
    mike-29Author
    Level 4
    September 16, 2016

    Thanks Devraj -- I should have added based on similar discussions I've looked through on this topic -- both fields are not being blocked from updates by anything -- and both have pre-fill disabled within the form, so I'm still a bit stumped...

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    September 17, 2016

    Does the widget type on the form sufficiently match up to the field type in Field Management?  Some combinations will result in data loss, such as ​Checkbox ​and ​Integer.

    Terms & ConditionsAccessibility statement

    Loading footer...