Hi, Our our team are having issues setting up DKIM still says pending configuration been like this for a few weeks now! SPF is verified though. | Community
Skip to main content
Jackie_Eade
Jackie_Eade
Level 1
June 19, 2019
Question

Hi, Our our team are having issues setting up DKIM still says pending configuration been like this for a few weeks now! SPF is verified though.

  • June 19, 2019
  • 1 reply
  • 2703 views

Any ideas?

Thanks

Jackie

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
June 19, 2019

You need to provide actual information for us to look into this: your domain and the TXT record(s) you're attempting to add.

(There's nothing secret about DKIM or SPF records, or else they couldn't be published in the public DNS!)

Jackie_Eade
Jackie_EadeAuthor
Level 1
June 19, 2019

Hi

This is the code. Thanks

Casey_Grimes2
Casey_Grimes2
Level 10
June 19, 2019

Hi Jackie,

Checking on the DKIM record itself (https://dkimcore.org/tools/keycheck.html - use m1 as your selector in this case) it seems there is a valid key on your DNS records. I eyeballed the actual public key value and it seems to match as well. I would try refreshing the configuration again via the Check DNS button to see if you're still seeing this.

If Marketo still says there's nothing on file, try sending a Marketo email to yourself (via an actual email send, rather than a sample email send) and see if it's signed--if it is (and I suspect it already will be at this point) you may want to wrangle in Marketo Support to see if this is a bug.

Terms & ConditionsAccessibility statement

Loading footer...