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A
Anonymous
August 16, 2016
Question

Help! Timed Email Didn't Send!

  • August 16, 2016
  • 1 reply
  • 2710 views

Hi guys,

I've run tons of webinar-related campaigns on Marketo, and they're always the same.

Except this time, it didn't send:

It sent out correctly on August 11th (it appears) given this data:

but it should've hit the 10:00AM PDT 2016-08-16 "end" of the wait step (Step 4) and then sent out the next round of emails (from Step 6), but it didn't. Can you help??

Thanks,


Andrew

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
August 16, 2016

Hi Andrew,

Emails that are send after the end of a wait flow step have a lower priority in you Marketo engine. This means the email is probably in the queue. Have you looked at the campaign queue?

When you need to have a second email to be sent at a specific a accurate time, it's better to send them with a separate batch. When the "send email" is the first step in a flow, on the contrary, it gets the highest priority in your instance.

-Greg

A
Anonymous
August 16, 2016

Hi Gregoire Michel,

1) Where can I check the campaign queue?

2) When I look at the "Results" Tab, I see a bunch of emails delivered today / on time. But, when I look at the "Email" subtab, I only see data for the the first email sent on 8/11. Thoughts?

(^^there should be four emails with data here instead of two^^)

Thanks,


Andrew

gkrajeski
gkrajeski
Level 10
August 16, 2016

Campaign queue is located in the tab set when clicking the menu link for Marketing Activities

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