HELP- Can't add/move records to Engagement Program | Community
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Anonymous
September 5, 2015
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HELP- Can't add/move records to Engagement Program

  • September 5, 2015
  • 3 replies
  • 2813 views

Hi there! I tried many times to add records to a specific Stream in an Engagement Program and keep getting the message below:

"Skipped: Either anonymous lead or a lead with the same email...."

I tried using both "Add to Engagement" and "Change Engagement" with no luck!

Any ideas what's going on?

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Best answer by

Hi Michelle,

I took a look at the info you've provided, and they are in fact duplicates. One easy way that you can check is to go to the nurture program's Members tab and search for the record.

For example, if you look for Angela Coffman per your previous screenshot; she has a Marketo lead ID of 60399 (last numbers in the URL bar). But if you look at the Members tab and search for Angela Coffman, you'll see that the lead in the program has a different ID - indicating that there is a duplicate.

One suggestion to help with this is to add in the filter Member of Engagement Program is True to the campaign that is being used to add/change the stream.

Hopefully this helps.

Regards,

Jim

3 replies

Josh_Hill13
Josh_Hill13
Level 10
September 5, 2015

Is this lead or a dupe already in the Engagement? Try running a smart list with Member of Engagement Program is T/F a few ways.

A
Anonymous
September 7, 2015

Josh Hill​ These are leads. I am trying to add some records from an event (about 433 in total). I tried using a smart list with Member of Engagement Program is T/F. With True, there was only 22 and False, there was 411. I tried so many smart campaigns and even a transition rule  to add them to the engagement stream and still keep getting the SAME message! Any ideas what's going on?

A
alex.stanton
Level 7
September 9, 2015

Michelle, do all of the records have an email address?

A
Anonymous
Accepted solution
September 9, 2015

Hi Michelle,

I took a look at the info you've provided, and they are in fact duplicates. One easy way that you can check is to go to the nurture program's Members tab and search for the record.

For example, if you look for Angela Coffman per your previous screenshot; she has a Marketo lead ID of 60399 (last numbers in the URL bar). But if you look at the Members tab and search for Angela Coffman, you'll see that the lead in the program has a different ID - indicating that there is a duplicate.

One suggestion to help with this is to add in the filter Member of Engagement Program is True to the campaign that is being used to add/change the stream.

Hopefully this helps.

Regards,

Jim

A
Anonymous
September 10, 2015

Genius Jim!!! They are actual duplicate records in the database! GRR now I need to merge them to fix this issue! Thanks again for all your help!

Thanks,

Michelle

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