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November 13, 2014
Question

Has anyone see this issue before?

  • November 13, 2014
  • 7 replies
  • 1840 views
When I try and and approve this email I get this message  

​{executeDbOpersSafely} cannot retry on deadlock, transaction depth 1
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7 replies

November 13, 2014
This sounds like an internal system error. I will forward this thread to the engineering team. 
November 13, 2014
Hi,

I also encountered the same issue.
This is the error message when i tried to approve an email.

Error approving <email name> - {executeDbOpersSafeky} cannot reply on deadlock, transaction depth 1
November 13, 2014
@Mark & @Iris, I heard back from the engineering team that this is a known issue, and they are working to resolve it. 
November 13, 2014
Also getting this issue when trying to approve a cloned email. I have used the Email Actions > HTML Tools > Replace HTML function with all of these to update the source code and create my emails. This just started happening in the last 2 hours as I was able to approve the same type of emails earlier. I also tried creating a new email and just added a few lines of regular text using the WYSIWYG editor in the body but I was able to approve that. 

Edit: I'm also doing this in Design Studio




 
November 13, 2014

Thanks for the update on this.

Here is something that should put a smile on your face. 

The email Im trying to aprrove is all about lost productivity due to system failures outside your own control....

November 13, 2014
Looks like this is now fixed.....
 
November 13, 2014
Engineering team says the issue is now fixed. Let me know if you are still seeing errors?