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Anonymous
August 11, 2015
Question

Hard Bounces - what happens if we get an updated email?

  • August 11, 2015
  • 1 reply
  • 1143 views

If a lead is previously added to the hard bounces list and we get an updated/new email for that lead...will they be emailed to that new email address, or does the lead stay on the hard bounce list? Thanks!

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1 reply

Madhu_Gulati2
Madhu_Gulati2
Level 2
August 11, 2015

Hi Joy,

Once you update the hard bounced email address, Marketo will consider that update and will send the email . However, the email address will be still marked as "email invalid".

I would suggest, create a brand new trigger campaign for data management purpose:

Smart List: Email address is updated

Flow: Change email invalid to false

Schedule: Run it every time

Makes sense?

Thanks

Madhu

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