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A
Anonymous
October 4, 2013
Question

Hard Bounces

  • October 4, 2013
  • 2 replies
  • 3561 views
Has anyone had an issue where emails are being marked as a hard bounce yet the person responds to the message anyways (thus it really isn't a hard bounce)?

I'm trying to figure out if servers are 'saying' they are rejecting mailings coming from Marketo's systems when in fact they are not.
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2 replies

A
Anonymous
October 4, 2013
Alexandra,

couple of options here. There is a team at Marketo that reviews the hard bounces carefully and you may want to reach out to support and see if they can provide a deeper analysis on why the system is stating hard bounce when it is really being delivered. 

In addition, Servers can sometimes interpret bounces differently, meaning a soft bounce on one server may be classified as a hard bounce on another.

Hope this helps. 

Bobby Sharma
bobby@growthfusion.com
650.200.8594

 

Josh_Hill13
Josh_Hill13
Level 10
October 5, 2013
Can you take a look at the Hard Bounce Reason code? That might give you a clue. Sometimes emails are hard bounced as spam, but could in fact have been viewed via Postini or something like that. There might hae been a server error at that time.
Elizabeth_Bonin
Elizabeth_Bonin
Level 4
December 7, 2017

Hi Josh,

We are having this issue happen as well. Emails are being marked as a bounce with a 550 reason and not being delivered however our Sales team is saying they are able to deliver via outlook. Do you know why this might be?

M
matjazz
Level 6
December 7, 2017

What do you see under "Email suspend cause" detail on a lead? Its most probable spam filter.

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