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A
Anonymous
April 4, 2013
Question

Hard bounced emails

  • April 4, 2013
  • 3 replies
  • 815 views
Hi, 

I sent a bulk of emails this morning. More then half Bounced back - Hard bounce. 
I decided to try to send those emails from my personal inbox - and it looks like emails are going through to their recipients. 
Why's that? Do you know what could happened? 
How can I retrieve those emails back in Marketo - so in the futire these emails won't bounce? 

Thanks 
Petra 
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3 replies

A
Anonymous
April 4, 2013
Petra you should look at the "Email Invalid Cause".  This could be related to spam filters, among other things.

More info:
https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PL6fAAG

https://community.marketo.com/MarketoArticle?id=kA050000000L5yrCAC
A
Anonymous
April 5, 2013
Hi Petra,

I think you should contact our deliverability team.  There could be a number of things going on.  Send me an email (abruckman@marketo.com) describing your issue and I can forward it to them.

A
Anonymous
April 5, 2013
Thanks for your answers. I will follow up with the email Alicia. 

Petra 
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