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Diego_Villamiz1
Diego_Villamiz1
Level 2
June 27, 2018
Question

GTW Registration Error - "FailedAPI Error"

  • June 27, 2018
  • 1 reply
  • 3118 views

Hi guys,

We got a webinar happening this week and noticed there's a registration error with one of the leads. I removed the lead from the program and manually subscribe it again(filled out the form on his behalf) but same result.  When I checked the launchPoint it says "FailedAPI Error: Registration request is missing one or more required field or contains fields longer than maximun input".

The only thing I noticed is the Company name field (not requested or mandatory) has a special character ( | ) and this bring an issue in the gtw form itself.  The account name has this structure (Company | non GmHB) .  Does anyone has experience this before ? can give me some guidance how to sort it?

Thanks,

Diego

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
June 28, 2018

did it work when you removed the character?

What are the required fields set in GTW?

Fix that and it should work.

Diego_Villamiz1
Diego_Villamiz1Author
Level 2
July 2, 2018

Hi Josh,

It worked when I removed the Character.

Company name is part of the required fields.

I logged a ticket with GTW so they are looking into this.

Keep you post it once the reply.

Ekaterina_Mamon
Ekaterina_Mamon
Level 2
August 6, 2019

Hi Diego, 

Did you get an answer from GTW support? Can you share, please?

Ekaterina

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