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bcarp-palisade
bcarp-palisade
Level 2
May 28, 2020
Solved

GoToWebinar Reporting Issue

  • May 28, 2020
  • 2 replies
  • 4028 views

Hey y'all! 

I've got a weird issue that's coming up. In all the reporting from GoToWebinar, the State, Country, City (and a bunch of other fields) don't show up in the spreadsheet from GTW.

 

We use a Marketo LP and form to capture leads and require that information on the form and if I search Marketo for the lead, the information shows on their record.

 

The webinar program is properly connected to GTW and the Launchpoint service doesn't have any errors. Any ideas what might be happening?

 

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Best answer by Amy_Goldfine

I think only certain fields sync between Marketo/GTW. Default is First Name, Last Name, Email Address. Optional are Title and Company Name. https://docs.marketo.com/display/public/DOCS/Add+GoToWebinar+as+a+LaunchPoint+Service

2 replies

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
May 28, 2020

Does the lead data have a special character or a symbol in it? Many a times registration errors are caused by "invalid" symbols in the name, title, or email. For example, if there is a "|" in the value. Other reasons could be like the field data is too long. 

bcarp-palisade
bcarp-palisadeAuthor
Level 2
May 28, 2020

No special characters. One example is a lead has Peru as their country in Marketo but GTW only shows a blank field.

~~~~~~~~~~~~~~~~~~~~~~~~~~Brett C. - Marketing Manager @ Palisade
Amy_Goldfine
Amy_GoldfineAccepted solution
Level 9
June 1, 2020

I think only certain fields sync between Marketo/GTW. Default is First Name, Last Name, Email Address. Optional are Title and Company Name. https://docs.marketo.com/display/public/DOCS/Add+GoToWebinar+as+a+LaunchPoint+Service

Amy GoldfineMarketo Champion & Adobe Community Advisor
bcarp-palisade
bcarp-palisadeAuthor
Level 2
June 8, 2020

Yeah 😞 I learned this fact last week. 

 

I think this (and a couple other reasons) will push us away from using GTW.

~~~~~~~~~~~~~~~~~~~~~~~~~~Brett C. - Marketing Manager @ Palisade
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