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DStanzione
Level 1
January 27, 2021
Solved

GoToWebinar Post-Event Statuses not Visible in SFDC

  • January 27, 2021
  • 2 replies
  • 2029 views

Hi everyone,

 

We're having an issue with our Marketo>GTW>SFDC integrations. I have a program built out to register contacts for a webinar. The webinar occurred yesterday. I can see in Marketo that there are a number of people showing up on the Program Overview as 'Attended' and a number showing up under 'No Show'. However, when I look at the campaign in SFDC, I only see the number of people who registered.

 

We were hoping to be able to point Sales to the SFDC campaign to call contacts who attended, without having to export a list from GTW.

 

Can someone help me understand where we went wrong?

 

Thanks so much!

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Best answer by Michael_Florin-2

Is your program synced with a Salesforce campaign? And do the program statuses align with the SFDC Campaign member statuses? They need to.

2 replies

Michael_Florin-2
Michael_Florin-2Accepted solution
Level 10
January 27, 2021

Is your program synced with a Salesforce campaign? And do the program statuses align with the SFDC Campaign member statuses? They need to.

TyronPr
Adobe Champion
TyronPrAdobe Champion
Adobe Champion
January 27, 2021

If you have the Marketo program mapped to a Salesforce campaign then this should happen automatically.

 

It could just be a lag and time is needed for the new statuses to sync over.

 

You could try

  • Creating a smart campaign with a smart list of all people in the webinar program
  • Using the "Sync Person To SFDC" flow step

To speed up the process

 

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