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Grégoire_Miche2
Grégoire_Miche2
Level 10
June 12, 2017
Question

GoToWebinar Integration issue

  • June 12, 2017
  • 2 replies
  • 1710 views

Dear all,

We are facing a weird issue with GoToWebinar: the connection fails with an erro 403.

Following a couple of posts from the community, we have tried to re-log in to GTW, to no avail. a pop-up window opens with some error messages, but it's too quick to be able to read the error messages.

We have tried to recreate a new connection, but the result is the same.

GTW documentation says that there will be some change in the API base URL: Important Account Updates. Normally, the deadline is supposed to be Dec 2017, but could this be the issue ?

Has any one else had the same issue?

-Greg

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    2 replies

    Josh_Hill13
    Josh_Hill13
    Level 10
    June 12, 2017

    Neither support has been helpful here?

    Grégoire_Miche2
    Grégoire_Miche2Author
    Level 10
    June 12, 2017

    Hi Josh,

    We are locked out from support, and this is being fixed, but in the meanwhile, asking the community made sense to me

    -Greg

    Chris_Saporito
    Chris_Saporito
    Level 7
    June 12, 2017

    We had a very similar issue, the error message popped up a closed very quickly. I actually switched from using Chrome to using Firefox and it let the error message stay open. I re-signed in and everything started working properly.

      Grégoire_Miche2
      Grégoire_Miche2Author
      Level 10
      June 12, 2017

      Hi Chris,

      Thanks, but the error windows won't stay open on FF neither...

      -Greg

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