GoToWebinar Confirmation Email Issue | Community
Skip to main content
A
Anonymous
January 15, 2013
Solved

GoToWebinar Confirmation Email Issue

  • January 15, 2013
  • 18 replies
  • 3338 views
I was helping a client run their Confirmation emails through Marketo only to just discover the new GTW interface left out the ability to disable GTW Confirmation Emails.

So now 2 emails will be sent, 1 from Marketo and 1 from GTW.

Here's what GTW Support said:

Brian P. (14:42:22):
Thanks for waiting Josh. Unfortunately, that feature is not currently available. You can disable the reminder emails, but we require the initial confirmation email be sent out.

Can anyone else confirm this or know of a workaround? This seems especially odd from both GTW and Marketo's perspective.

Cheryl, can you speak to GTW about this?
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by
In the past, we included an "Add to your Outlook Calendar" link (https://www2.gotomeeting.com/synchOutlook?wid={{my.Event Number}}&uid={{member.registration code}}) on the email confirmation we sent after the lead registered via a Marketo form. 

The Event Number My Token uses the event number that we obtained from GTW, and the {{member.registration code}} token uses the registration code value set by the GTW adapter.  I hope their changes didn't break this!

18 replies

A
Anonymous
January 15, 2013
You should be able to turn reminder emails off inside GoToWebinar. All you have to do is view your webinar in "My Webinars" in GTW and in the dropdown box called "Change Session Settings" there's an email notifications option.

In there, you have the ability to check off which emails you want to send out or turn off.
A
Anonymous
January 15, 2013
I have that exact issue, and I've been told there's nothing that can be done. GTW used to allow you to turn off the confirmation email but took away that ability in the last few months. No reason was given, so now all customers who use GTW are forced to have the poorly branded email confirmation dispatch from GTW alongside their Marketo email.
A
Anonymous
January 15, 2013
Emily,

Where are you seeing this? In the application or on the website? There *used* to be a setting like that before they changed the interface last month, but like Diana, I can no longer see it.
A
Anonymous
January 15, 2013
I've logged in to my account on GTW (on the website). I initially shut my confirmation notifications off until I realized I couldn't provide an "Add to Outlook" button/link through Marketo and that's a vital piece of the program so I've turned the GTW confirmations back on.
A
Anonymous
January 15, 2013
Yeah, ICS files are a manual process in Marketo right now.
A
Anonymous
Accepted solution
January 15, 2013
In the past, we included an "Add to your Outlook Calendar" link (https://www2.gotomeeting.com/synchOutlook?wid={{my.Event Number}}&uid={{member.registration code}}) on the email confirmation we sent after the lead registered via a Marketo form. 

The Event Number My Token uses the event number that we obtained from GTW, and the {{member.registration code}} token uses the registration code value set by the GTW adapter.  I hope their changes didn't break this!
A
Anonymous
January 15, 2013
If that works, then you're a genius Elliott!!! Thank you! :)
A
Anonymous
January 15, 2013
...even if it doesn't, you're still a genius!
A
Anonymous
January 15, 2013
Josh,
Is there any way for someone at Marketo to confirm if Elliott's link and tokens will work? I've seen a bunch of people asking for this functionality to be added so I bet it would make a lot of people happy!

Em
A
Anonymous
January 15, 2013
The ICS file "trick" that Elliott is talking about should work regardless of these new changes (I wrote the same code for some of our clients and they were quite happy! It's a shame the other webinar providers can't do this).

The disabling of the confirmation email can only be done on "legacy" accounts with GTW; any new accounts provisioned in the last few months (when this issue started cropping up) cannot disable the confirmation email and can't roll back to the old interface.
Show more replies
Terms & ConditionsAccessibility statement

Loading footer...