GoToWebinar Attendee Sync Issue | Community
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Michael_Langell
Michael_Langell
Level 4
December 23, 2015
New

GoToWebinar Attendee Sync Issue

  • December 23, 2015
  • 2 replies
  • 2367 views

An issue I saw recently occur happened when a single webinar I had scheduled was launched likely in error three times by the organizer which created three separate attendee reports. As a result of these multiple reports, only the first report with attendees (2) was pushed to Marketo, when there really was 70. Can we start syncing all attendee reports for a singe webinar?  I had to update the 70 attendees manually as a result.  

Thanks,

Mike

    2 replies

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    December 29, 2015

    Hi @Mike Langellotti,

    Have you tried to go the the Marketo program, and hit the "event actions -> refresh from webinar provider" menu ?

    -Greg

      Michael_Langell
      Michael_LangellAuthor
      Level 4
      December 30, 2015

      Hi Greg,

      I did not, will try this out next time it occurs and see if it fixes the issue.   

      Thanks,

      Mike

      K
      kh-lschutte
      February 5, 2020
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