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January 19, 2016
Question

Got "Could not send Message." Error from Marketo Soap Api

  • January 19, 2016
  • 1 reply
  • 1113 views

Dear Sir or Madam,

I am a software engineer from Sumo Logic Inc. Recently when we using marketo's SOAP api to send message to marketo service,

(exactly speaking, I use the "syncLead" api as developers.marketo.com/documentation/soap/synclead/), I will occasionally get some error messages like

- "An unexpected javax.xml.ws.soap.SOAPFaultException was thrown."

- "Could not send Message."

which is really bothering our development process.

Since this issue only happens randomly sometimes, I just wonder if this is possibly because we were somehow being throttled by marketo's api service?

Or, could you please share some guidance I can follow to find out more details so that we can figure out the root cause?

Thank you very much and appreciate!

Bruce

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1 reply

Kenny_Elkington
Adobe Employee
Adobe Employee
January 19, 2016

Do you have the raw XML of the request and response?  Hard to say what's happening without a clearer picture of what the error is.