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December 13, 2013
Question

Google's change and how it affects tracking email open rates

  • December 13, 2013
  • 25 replies
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Google today announced a change to how images are rendered and tracked in Gmail.  The change affects our ability to track email open rates through Gmail for the desktop, and will affect email opened through Gmail apps for Android and iOS in the near future.


The Marketo Engineering team is working on a solution to this problem.  Please stay tuned for additional information. 
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25 replies

December 13, 2013
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December 13, 2013
Does anyone have a link to the announcement from Google?
December 13, 2013
@Matt:

Here's the original post from Google:
http://gmailblog.blogspot.com/2013/12/images-now-showing.html

Here's a post from TC:
http://techcrunch.com/2013/12/12/gmail-open-rates/

There's a rather inflammatory post on Ars Technica, and several followups from email service providers online, just google "gmail image caching" to find a bunch of stuff. :)
December 13, 2013
Thank you Dan! 
December 13, 2013
FYI, there is a "Subscribe to this Discussion" at the top of every discussion.  Clicking this link subscribes you to that discussion.  No longer need to comment just to subscribe.
December 13, 2013
Wouldn't it count EVERYONE as having opened it, not 0 people? I assumed when I saw that news last night that I could essentially no longer trust the results of any gmail address as they'd all show as positive. Perhaps it's the other way, and 0 people will show. Anyone got any more info on that?
December 13, 2013
Hi Everyone,

I have great news.  Further investigation revealed that the change Google made has no impact to our open rates.  In fact, our open rates will likely be more accurate because they will automatically load images.  Since we don't track multiple opens of emails or do anything with the IP information, you should not be impacted in any way by this change!

Thanks,
Cheryl

December 14, 2013
Since opens require a pingback from the 1x1 pixel image in the emails, and gmail will now be storing these images on their own secure server, how is it that Marketo will be able to tell that a pingback is happening if the ping is going to google??

http://gmailblog.blogspot.com/2013/12/images-now-showing.html
"But thanks to new improvements in how Gmail handles images, you’ll soon see all images displayed in your messages automatically across desktop, iOS and Android. Instead of serving images directly from their original external host servers, Gmail will now serve all images through Google’s own secure proxy servers. "

Perhaps in your good news this was explained to you. Cheryl can you elaborate on how this is going to work?


December 14, 2013
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December 16, 2013
Mailchimp has a good summary here:

http://blog.mailchimp.com/how-gmails-image-caching-affects-open-tracking/