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A
Anonymous
May 14, 2014
Question

Gmail Add-in: potentially creating duplicates?

  • May 14, 2014
  • 2 replies
  • 796 views
We use salesforce.com, we just implemented Marketo and we are about to start using this add-in. We are scared about creating duplicate leads or contacts, since it creates a new lead automatically each time marketo doesn't find the email address in the system. Any tips on how to address this potential issue?
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2 replies

Edward_Masson
Edward_Masson
Level 10
May 14, 2014
if marketo can't find the unique email address (does not exist in both SFDC and Marketo), it will create a new record which is what you want.

It wont create a duplicate, but will append any extra information gatherered on the form or from the list loaded.
A
Anonymous
May 14, 2014
And if the record in SFDC and Marketo does not have an email address, it will create a new one, correct?
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