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Nancy_Lawson_Be
Nancy_Lawson_Be
Level 2
January 2, 2020
Question

Global Email Replace for User

  • January 2, 2020
  • 1 reply
  • 2459 views

One of my co-workers has taken a new position. She created many alerts that are emailed only to her. Is there a global replace that we can transfer all these alerts to a different email? We keep thinking we've found them all only to get a new one. We would like to shut down her email and Marketo accounts. I don't think I can use my email since it is already registered.

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
January 3, 2020

If you have a developer and at least one alert has been sent in the past 25 months (the log aging period for Send Alert), then you can use the Bulk Extract API to get the Activity Log. Search the log for occurrences of Send Alert matching her email, and that'll tell you the Smart Campaign that sent it.

Otherwise, if you aren't already using a {{my.token}}, every use needs to be manually located in the UI.

The replacement needs to be done by hand either way. In future, definitely use a token!

    Amy_Goldfine
    Amy_Goldfine
    Level 9
    January 3, 2020

    Oooh, never thought about using a global token for sending alerts! I have always sent alerts to email groups and then make sure the right people are the group (marketing-ops@, webinars@, events@, etc).

    Amy GoldfineMarketo Champion & Adobe Community Advisor
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