Glitch in Marketo 2.0 email builder when editing, modules some editable text fields clear, and the text moves down non editable | Community
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noahanan
Level 2
March 23, 2021
Solved

Glitch in Marketo 2.0 email builder when editing, modules some editable text fields clear, and the text moves down non editable

  • March 23, 2021
  • 1 reply
  • 3107 views


While working on the content (ignore the backgrounds, they're just for testing), all of a sudden the editable text gets pushed down, turns into black, and then the editing area is empty. When we fill it in, the black text doesn't go away.

 

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Best answer by Dave_Roberts

There could be a few things going on here:

 

1) Marketo is adding <p> tags around your content when you edit it in the editor. Check out this post: https://nation.marketo.com/t5/Product-Discussions/Rich-text-editor-adding-paragraph-tags/m-p/120996#M79392 for more info on how to adjust the Admin settings to keep this from happening.

 

2) It might be that there's something happening behind the scenes when you copy/paste into the Rich Text Editor from another source. If you're using the WYSIWYG panel of the Rich Text Editor (the live preview pane) and paste text into the display box, the source styles will be added into the code in the HTML editor.

 

Could you check the Admin settings, that's the most likely culprit and if you're not able to fix it that way, could you post a before/after of the HTML inside the editable section you're working with here? I suspect there might be a difference between what you're adding into the WYSIWYG editor and what's coming out the other side in the HTML-view. 

1 reply

Dave_Roberts
Dave_RobertsAccepted solution
Level 10
March 23, 2021

There could be a few things going on here:

 

1) Marketo is adding <p> tags around your content when you edit it in the editor. Check out this post: https://nation.marketo.com/t5/Product-Discussions/Rich-text-editor-adding-paragraph-tags/m-p/120996#M79392 for more info on how to adjust the Admin settings to keep this from happening.

 

2) It might be that there's something happening behind the scenes when you copy/paste into the Rich Text Editor from another source. If you're using the WYSIWYG panel of the Rich Text Editor (the live preview pane) and paste text into the display box, the source styles will be added into the code in the HTML editor.

 

Could you check the Admin settings, that's the most likely culprit and if you're not able to fix it that way, could you post a before/after of the HTML inside the editable section you're working with here? I suspect there might be a difference between what you're adding into the WYSIWYG editor and what's coming out the other side in the HTML-view. 

    N
    noahananAuthor
    Level 2
    March 23, 2021

    Thanks for the reply. I will look into it. I have no admin access but I already asked my team to change the setting to DIV since we were getting the double spaces everywhere.

    Dave_Roberts
    Dave_Roberts
    Level 10
    March 24, 2021

    Setting it to "None" is probably best in the long run b/c of the way email services read inline styles. Using the <div> instead probably wont mess up anything but it'll make all of your content a child of the parent element w/ inline styles but only on fields you've used the Rich Text Editor to change (which means some will have <div>Some text here</div> and others will have "Some text here").

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