GIFs in Email | Community
Skip to main content
A
Anonymous
June 26, 2018
Solved

GIFs in Email

  • June 26, 2018
  • 3 replies
  • 17033 views

Hello - I wanted to see if anyone knew of any limitations to using GIFs in Marketo emails? I had uploaded a GIF in the Design Studio and uploaded the image to the email. I was able to view the GIF just fine on a MAC, but was unable to see it on a PC.

Thanks,

Matt

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by SanfordWhiteman

    Has there been an update on this?


    The landscape is much better now, even Outlook desktop can play GIFs (though they don’t autoplay, so you still as ever need to have a poster image).

    3 replies

    M
    matjazz
    Level 6
    June 27, 2018

    Hey,

    I believe by GIF you meant animated GIF? That is the issue on the client side, not Marketo. Some email clients (like Outlook for Windows) don't support animated GIFs. Check out this post for more info: A Guide to Animated GIFs In Email

    Best;m

      A
      Anonymous
      June 27, 2018

      Thanks, Matjaz! I had thought that may be the case. Thanks for sharing.

        Chris_Saporito
        Chris_Saporito
        Level 7
        June 27, 2018

        Hi Matthew,

        Yes, you can use GIFs in emails. A couple of things to be careful of with these is that they can cause inbox placement to be low and they don't work well with Outlook.

        See my post from a while back to find out about some more limitations: GIF Email - Inbox Placement Low

        There are quite a few Community posts about this, I just searched "GIF" to find them!

        Best of Luck,

        Chris

          A
          Anonymous
          June 27, 2018

          Thanks, Chris! I will look into those a bit more. I saw your posting yesterday, some good tips to keep in mind.

            Adam_Pereyra
            Adam_Pereyra
            Level 2
            June 28, 2018

            Matthew,

            We recently sent out an animated GIF as an email header on one of our emails. We came across the same issue you are having in regards to the GIF not rendering (animating) on all devices and OS. Our solution was to not host it in Marketo but instead host the GIF on our servers and link to the GIF like you would an image. After doing that, we had no issues getting the GIF to animate across the board.

              A
              Anonymous
              June 28, 2018

              Thanks, Adam. I will give that a try, seems like a good solution.

                Terms & ConditionsAccessibility statement

                Loading footer...