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A
Anonymous
April 21, 2017
Question

Gated content email

  • April 21, 2017
  • 3 replies
  • 2950 views

Happy Friday all,

Has anyone run into issue were a customer fills out a form for gated content and when the email is sent it goes directly into their spam/junk folder?

I have running into this with a couple of the emails for gated content form fills, does anyone have any insight as to what I can do to fix the issue?

Thanks,

Jeff

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    3 replies

    Darrell_Alfons2
    Darrell_Alfons2
    Level 10
    April 21, 2017

    Make sure to review:

    SPF and DKIM setup

    From Email Address and Reply to Email Address

    Sender Name

    Subject Link too may cause the email to be sent to junk

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    April 22, 2017

    Just because it's a transactional email like this, it's still no different than if you were sending an email to a list of subscribers - it's still an email ultimately sent from Marketo.  There are several posts on the community that talk to the challenges of getting our emails into the recipient's inbox -  and most revolve around

    Here are some related discussion around the issue you're experiencing:

    Sharing, Trust, and Dedication - You and Your Sending IP

    What the heck happened!? When your deliverability takes a hit

    Many of our emails are bouncing due to blacklisting of Marketo's email address

    Marketo blacklisted by several email services

    Marketo emails showing up as BULK - with no ability to show images

    Re: Major email deliverability issues

    Email being sent to Junk folder

    How to track if our emails are landing in Junk....

    You might want to reach out to Marketo's email deliverability team to further investigate.

      SanfordWhiteman
      SanfordWhiteman
      Level 10
      April 23, 2017

      Thanks for all the s/o's, Dan! Here's another relevant one, just pubbed: http://blog.teknkl.com/click-tracking-vs-sender-domains/

        A
        Anonymous
        May 1, 2017

        Thank you all for the responses, they have been very helpful and my team is looking into some of the issues that may be causing our emails to go into junk/spam folders. When they have figured it out I will post the reason.

        Thank you again,

        Jeff

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