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kpara3-2
Level 9
August 25, 2014
Solved

FWD to Friend ERROR

  • August 25, 2014
  • 2 replies
  • 2513 views
I found a related thread but with no definate answer (https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PWMIAA4).

I get this error: Your Contact Information could not be validated. Unable to Forward to a friend.

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Best answer by Kenny_Elkington
Hey Kim,

Typically you'll get this when trying to use forward toa friend out of a test email.  Is this where you're seeing it come out?

2 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe EmployeeAccepted solution
Adobe Employee
August 25, 2014
Hey Kim,

Typically you'll get this when trying to use forward toa friend out of a test email.  Is this where you're seeing it come out?

    pavel_plachky
    pavel_plachky
    Level 5
    February 27, 2017

    I tested it today and found that if you select a test lead record during the test send, then the forward link works. Otherwise it does not.

    Apparently Marketo needs to attribute the forwarding action to a record in the lead database. This means that if a test is forwarded, the forward action may not be attributed to the person who forwarded, but to the person whose record was used to create the test email. Therefore it is better to have the people who will forward the email receive the production emails rather than tests.

    K
    kpara3-2Author
    Level 9
    August 26, 2014
    You are totally right, Kenny. It was a case of the Monday brain lol. Thanks!
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