"From" Field in Email | Community
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A
Anonymous
June 27, 2016
Question

"From" Field in Email

  • June 27, 2016
  • 2 replies
  • 2327 views

Just this morning, the "From" field in our emails has started populating with a default email address, rather than the "alias/personalized name" we place in them.  Any ideas as to why this would be happening?

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2 replies

Jenn_DiMaria2
Jenn_DiMaria2
Level 10
June 27, 2016

Are you using a token, or writing something specific in the field?

A
Anonymous
June 27, 2016

We are writing either our company name or the specific name of one of our reps.

Dory_Viscoglio
Dory_Viscoglio
Level 10
June 27, 2016

Did you just change over to Emails 2.0? I wonder if this could be an unexpected consequence?

Is this with all existing emails, or just new ones that you're creating?

A
Anonymous
June 27, 2016

Only aware of it in the new ones we have created as of today.  I do not believe we have switched over - if so, I'm unaware of it and I'm the admin.

A
Anonymous
June 27, 2016

I stand corrected.  It appears to be showing up that way in past emails, as well, when I preview them.

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