"From" email addresses getting replies

Forum|Forum|10 years ago
May 19, 2015
3 replies
2659 views

I am using the "from" email address as a sales rep and the "reply-to" as one of our generic mailboxes that is monitored by other people to filter out auto-replies and such. However, I have received multiple complaints from sales reps that auto-replies have been coming back to them (sometimes this is in the 100s). I thought all replies were supposed to go to the "reply-to" address. Can anyone help with this? I don't want to put the from email as our generic mailbox because open rates suffer.

Marketo

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Best answer by Jenn_DiMaria2

Here is a thread about this: Re: Issue with "reply to"

It seems like because auto-responders aren't technically a reply, it hovers somewhere in the middle and could go either way.

Jenn_DiMaria2Accepted solution

Level 10

Here is a thread about this: Re: Issue with "reply to"

It seems like because auto-responders aren't technically a reply, it hovers somewhere in the middle and could go either way.

Josh_Hill13

Level 10

Yeah, it generally goes to the From name in those cases. Reps should be prepared for that, or you should use semi-fake email boxes to handle this.

A

Anonymous

Hi Josh,

When you say "semi-fake" email, what do you mean by that? One that does not look generic like marketing@companyname.com to help with open rates? Would it be strange to have the name be our VP and the email to be another employee's at our company?

Thanks for the help.

Mary

A

Anonymous

Siftrock is an awesome way to deal with all sorts of auto-reply issues. Super helpful. The software checks on all OOO replies and just forwards the human messages on to you. They now have a Marketo integration, too.

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