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James_Leedom
Adobe Employee
James_LeedomAdobe Employee
Adobe Employee
April 19, 2017
Solved

Freezing SFDC MarketoSync User for a Go-live

  • April 19, 2017
  • 1 reply
  • 1965 views

Hi all,

We are doing a huge push to production this weekend and in order to not mess with any processes we are freezing users that have the ability to edit all objects. I know that when we freeze the user in SFDC, there will be breaks in the sync. As I understand it, we cannot just disable the sync on Marketo's side and then re-enable the sync to have the data magically back-transfer.

Has anyone had this issue? What are the options here? Can we just freeze and then un-freeze the user in SFDC without any implications?

Thanks,

James

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    Best answer by Grégoire_Miche2

    Hi James,

    On the contrary, I would rather disable the sync in Marketo first, so that Marketo starts logging any change and push them back when the sync is reestablished.

    Once this is done, as a doubled security, you can also freeze the sync user in SFDC.

    -Greg

    1 reply

    Grégoire_Miche2
    Grégoire_Miche2Accepted solution
    Level 10
    April 20, 2017

    Hi James,

    On the contrary, I would rather disable the sync in Marketo first, so that Marketo starts logging any change and push them back when the sync is reestablished.

    Once this is done, as a doubled security, you can also freeze the sync user in SFDC.

    -Greg

      James_Leedom
      Adobe Employee
      James_LeedomAdobe EmployeeAuthor
      Adobe Employee
      April 20, 2017

      Thank you, Greg!

      We will deactivate and re-activate.

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