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A
Anonymous
July 1, 2014
Question

Forwarded Emails

  • July 1, 2014
  • 4 replies
  • 4310 views
I've seen the previous discussion answers but I still don't fully understand. 
How do I track a forwarded email?  No special link, just who forwarded it on to whomever?  I have sensitive info going out and it's important that we know if someone forwarded it on.
Thank you!
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4 replies

Justin_Cooperm2
Justin_Cooperm2
Level 10
July 1, 2014
It is not technically possible to know who forwarded an email from a mail client so this is not supported. If a mail is forwarded to someone it is as if any open/link click is performed by the original recipient of the email. 

Justin
    A
    Anonymous
    July 1, 2014
    Hi Melinda!

    You can set up smart lists in your instance to see the leads who sent or received an email using the "forward to friend" link. This would not work for traditional email forwarding.

    You can search for "forward" in the list of triggers and filters for:

    -"received forward to friend email"
    -"sent forward to friend email"
    -"not received forward to friend email"
    -"not sent forward to friend email"

    This Community article may be helpful to you if you are more visual (scroll to bottom).

    Amanda_Hilton
    Amanda_Hilton
    Level 1
    January 11, 2019

    Where can I find this Community Article about setting up a smart list to track "Forwarded to a Friend" that was posted in the response? When I click on the link it just takes me to a search bar.

    Thanks!

    Nicholas_Hajdin
    Nicholas_Hajdin
    Level 5
    January 11, 2019

    If you run a search there are a few topics on this subject. Below are resources, but just search for "forward" in your smart list filters.

    Forward to Friend Deep Dive

    'Forward to a Friend Link' in Emails - Marketo Docs - Product Documentation

    Justin_Cooperm2
    Justin_Cooperm2
    Level 10
    July 1, 2014
    When sending emails to external domains, the only way to protect content is to encrypt and password protect any files being sent and/or direct recipients to a gated web portal where your content can be viewed following login.

    Also, please note that Jamie's example (clicking a forward to friend link within the email itself) will not mean that anything is tracked when the user clicks the "Forward" button on their email client, which is probably the most common way emails are forwarded.
    A
    Anonymous
    July 1, 2014
    Thank you both!  Much appreciated!
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