Forward to a friend

Forum|Forum|9 years ago
May 16, 2016
3 replies
3735 views

I'm looking to implement the 'forward to a friend' functionality across a number of our email templates. I've sent myself a test but I'm receiving the below error once I filled in my 'friends' details - any ideas why this may be?

I've followed all steps outlined in the product docs 'Forward to a Friend Link' in Emails - Marketo Docs - Product Docs and sent myself the email through a smart campaign rather than just a 'sample' email.

Marketo

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Grégoire_Miche2

Level 10

Hi Ellie,

the way you describe it, it seems you did correctly, so you might want to contact support.

-Greg

Ellie_Boardman-Author

Level 4

Thanks Greg - will do

Roxann_McGlump1

Level 5

Hi Ellie,

Forward to a Friend does not work on test emails sent via Send Sample. In order to test it, you will need to send yourself the email via a run action or Smart Campaign.

Ellie_Boardman-Author

Level 4

Hi Roxann - I did send this through a smart campaign rather than a sample email.

Roxann_McGlump1

Level 5

Hi Ellie,

I see that now. Sorry about that - reeding is hrad. I'd be happy to look into this for you if you'd like to provide a link to the email you were testing in your instance.

Ellie_Boardman-Author

Level 4

No problem, thanks Roxann. Support have now resolved this for me

A

Anonymous

Hi Ellie, was wondering what Support told you regarding the Forward to a friend pop up you were receiving. I received the same pop up when I was testing the forward to a friend option.

Thanks!

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