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A
Anonymous
July 16, 2014
Solved

Forms suddenly not working

  • July 16, 2014
  • 4 replies
  • 1516 views
Having a similar experience to the issue noted here:
 
 https://community.marketo.com/MarketoDiscussionDetail?id=90650000000PrnEAAS&refURL=https%3A%2F%2Fcommunity.marketo.com%2FMarketoDiscussionHome%3FdiscussionPg%3D3%26DiscussionCategory%3DForms_2_0%26tabType%3DRecent where our forms have stopped working. They fill out the form, hit submit and go nowhere. Not to the thank you page or anywhere else. The data put in the form is not recorded - no record of the form being filled out. But unlike the case above, it is not an embedded form on another .com site, these forms are all on our standard Marketo templates. And unlike the case above, there is no custom script that we have put in. Any script is Marketo's...

Any thoughts as to why this is happening?

Examples:
http://opcomm.corning.com/Request-Fast-Track-MACs-support.html
http://opcomm.corning.com/1-PersonalDCWebinar.html
http://opcomm.corning.com/EnterpriseVideoDatabaseTool.html

They also use different templates (the first two use the same landing page template, the third uses a different landing page template).
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Best answer by Amy_Lepre
I also got to the TY page (I only tested the first LP).

I am on a MacBook Pro using Chrome. I can also try it on a Windows machine if you need me to. 

Have you contacted support?

4 replies

Dory_Viscoglio
Dory_Viscoglio
Level 10
July 16, 2014
Hi Michaela, I just tested your links and they all took me to thank you pages. Sorry for the testing record!
A
Anonymous
July 16, 2014
Very interesting...maybe my computer is evil. Except we have seen a drop in our form fill outs and others are seeing this same phenomenon internally. May I ask which browser you are using?

(And thank you for the testing!!)
Amy_Lepre
Amy_LepreAccepted solution
Level 6
July 16, 2014
I also got to the TY page (I only tested the first LP).

I am on a MacBook Pro using Chrome. I can also try it on a Windows machine if you need me to. 

Have you contacted support?
A
Anonymous
July 16, 2014
Thanks, everyone! I think it is an issue with our computers/network versus the forms. I've gone outside the network to independent computers and like you've experienced, it works fine. Windows, Chrome and Safari all good. Just not when you're on our computers. ;-) Time to call our IT department.
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