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Bethan78
Level 2
June 3, 2020
Solved

Forms labels showing <strong> and other HTML elements

  • June 3, 2020
  • 1 reply
  • 2271 views

I'm wondering if anybody has seen this issue before?

This morning I logged on to see that the Marketo forms on our website were showing like this:

 

I quickly edited the labels on this form and removed all evidence of the <strong> </strong> HTML around each label thinking it might be a unique error to this form, to discover that this has occurred on 80% of the forms in our Marketo instance, including the ones I built yesterday which were find when I logged off yesterday evening.

 

I'm seeking assistance from here as Marketo isn't allowing me to open chat, submit a support ticket via email OR via the telephone (after trying several times).

 

Any help would be greatly appreciated!

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Best answer by ajaymamgain1

Hi,

 

It's a known issue and marketo is currently working to fix it. This is related to "rich text field" in Marketo form.  You can follow the error using below link.

 

https://status.adobe.com/products/3755/?id=2020060307&currentIndex=0

1 reply

ajaymamgain1Accepted solution
Level 3
June 3, 2020

Hi,

 

It's a known issue and marketo is currently working to fix it. This is related to "rich text field" in Marketo form.  You can follow the error using below link.

 

https://status.adobe.com/products/3755/?id=2020060307&currentIndex=0

Bethan78
Bethan78Author
Level 2
June 3, 2020

Ah thank you! Thought I was going crazy. That's super helpful!

Beth Davies