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kbaudour-2
kbaudour-2
Level 1
April 3, 2023
Solved

Form Submissions with ReCaptcha Still Successful

  • April 3, 2023
  • 1 reply
  • 1621 views

Hi,

 

We are running into an issue where we recently implemented ReCaptcha on our Marketo forms (embedded on Umbraco) and are seeing bots completing the form, thus entering the system.

 

While I've see the steps to set up smart lists and flows so that they are not synced or made as MQL, my concern is about these still being triggered as successful actions on the Google PPC side. We are seeing their scores and Recaptcha status' marked as Suspicious, but they are still being shown as successful form fills.

 

Is there anyway to prevent these spam/bots that are successfully completing the forms to either:

 - Not count as successful form submissions, thus not counting against us from a Google PPC side?

- Fail submitting the form because their Recaptcha score is Suspicious?

-Another option others use to prevent this from being an issue?

 

Cheers,

Kyle

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Best answer by Steven_Vanderb3

Currently the reCAPTCHA integration on forms is passive, meaning it will score the submissions for you but it's up to you set up campaigns/lists to quarantine, exclude, and/or delete these leads from your database. Being able to reject the suspicious leads from submitting the form is something we'd like to explore in the future but it's not currently on our roadmap. Someone else could have come up with a custom solution in the meantime though.

 

They'll always count against your quota on the Google side though, they count each time they score the lead regardless of if the submission is ultimately accepted by Marketo. 

1 reply

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe EmployeeAccepted solution
Adobe Employee
April 3, 2023

Currently the reCAPTCHA integration on forms is passive, meaning it will score the submissions for you but it's up to you set up campaigns/lists to quarantine, exclude, and/or delete these leads from your database. Being able to reject the suspicious leads from submitting the form is something we'd like to explore in the future but it's not currently on our roadmap. Someone else could have come up with a custom solution in the meantime though.

 

They'll always count against your quota on the Google side though, they count each time they score the lead regardless of if the submission is ultimately accepted by Marketo. 

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