Form pre-fill not populating values on Marketo landing page | Community
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monkeyrench12
Level 2
May 23, 2025
Solved

Form pre-fill not populating values on Marketo landing page

  • May 23, 2025
  • 3 replies
  • 826 views

Hello,

I am having trouble with my email preference form not pre-filling. I am coming from a tracked link, pre-fill is enabled on the form and it is enabled on the landing page, which is a Marketo landing page. I have set up tokens next to the form which correspond the value. These are populating, so I don't think it's an issue with the munchkin code.  

Any help would be much appreciated! 
Will

Best answer by SanfordWhiteman

Is Pre-Fill also enabled in Admin » Landing Pages » Settings?

 

Are you using a named Marketo form element (mktoForm) on the template? Or have you used the form embed code on this page?

3 replies

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
May 23, 2025

Is Pre-Fill also enabled in Admin » Landing Pages » Settings?

 

Are you using a named Marketo form element (mktoForm) on the template? Or have you used the form embed code on this page?

Michael_Florin-2
Michael_Florin-2
Level 10
May 23, 2025

I'd suggest to open that link in the email in an incognito window or clear cookies before clicking. 

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    May 23, 2025

    To Michael’s point, if your Munchkin session is already associated with another record in the db, Pre-Fill is automatically disabled.

     

    Even if {{lead.tokens}} on the page output the the expected First Name and Last Name, that doesn’t mean it’s the same person record who received the email.

    M
    monkeyrench12Author
    Level 2
    May 27, 2025

    Thank you to you and Micheal for your help - it was not using the named form in the LP template that was causing the issue, it is now working thank you

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