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A
Anonymous
September 3, 2018
Solved

Form fields not populating with data

  • September 3, 2018
  • 3 replies
  • 3158 views

Hey,

We have built a pretty standard form on submission the form is failing to capture 'first name' 'last name' and 'email address'. I haven't experienced this with any of other forms. Has anyone experienced a similar issue? The data shown in the form completed screenshot should also be updating to the contact record as a new contact, but as you can see below it is updating as an anon lead.

Cheers Dave

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Best answer by SanfordWhiteman

This appears to be a referral form in progress.

It has the fields

     leadReferrerFirstName

     leadReferrerLastName

     leadReferrerEmail

     etc.

3 replies

A
Anonymous
September 3, 2018

Hi Dave

Can you share the screenshot of the form in edit mode?. Check the type of form fields type (for name fields it should be text type and for email ID it should be email address) , also try checking the JS of the form

Thanks

Prithvi

A
Anonymous
September 3, 2018

Thanks Prithvi - you will find the form on this page...

brew.williamswarn.com/Friend-Referral-Offer.html

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
September 3, 2018

This appears to be a referral form in progress.

It has the fields

     leadReferrerFirstName

     leadReferrerLastName

     leadReferrerEmail

     etc.

SanfordWhiteman
SanfordWhiteman
Level 10
September 3, 2018

You need to provide a link to your live form. It is not possible to troubleshoot a screenshot.

SanfordWhiteman
SanfordWhiteman
Level 10
September 3, 2018

but as you can see below it is updating as an anon lead.

By the way, this isn't an anonymous lead.

If it results from a form post, it's a lead without an email address. Which means, unlike with an anonymous lead, you'll pay for it as part of your subscription -- leads are not required to have non-empty email addresses in order to be full-fledged records in your database.

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