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J
jrapp
Level 2
March 1, 2023
Question

Form Fields Not Populating on Person Record

  • March 1, 2023
  • 2 replies
  • 2675 views

Hi All,

 

Not sure what I'm doing wrong here.  I have a form built for a customer request a quote which is capturing 80% of fields correctly.  However, the address fields are not pushing through from the form to the person record.

The form:

Person Created via Form Submission

I have visibility rules disabled and Mask Input Disabled. 

Any ideas?  Happy to answer any follow up questions - thanks in advance!

 

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2 replies

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
March 1, 2023

Could you check the Filled out Form activity in the person activity log to see whether the data was posted successfully to Marketo? Do you see no data for that field in the activity as well?

 

SanfordWhiteman
SanfordWhiteman
Level 10
March 1, 2023

The first place to look is the Activity Log. Please show the details of the Filled Out Form activity. I suspect you have blocked field updates for those fields, not that they’re not being sent.

J
jrappAuthor
Level 2
March 1, 2023

Thanks!

SanfordWhiteman
SanfordWhiteman
Level 10
March 1, 2023

Need the details of the Filled Out Form (click the activity ID). Those are other (unrelated) changes.

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