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Sarah_Tanner
Sarah_Tanner
Level 1
February 11, 2020
Question

Force a refresh?

  • February 11, 2020
  • 3 replies
  • 8818 views

I have SalesForce integrated with Marketo, but I need to be able to refresh the data. We've done several data loads and I need to know how to update things (things are showing in SalesForce that don't feed over to Marketo). 

 

How can I do this? Step by step would be great; I'm no developer. 

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3 replies

Julia_Bissinge2
Julia_Bissinge2
Level 1
February 11, 2020

If you have access to the SFDC Data Loader this is pretty easy. 

Pull a report of all your unconverted leads make sure to include the lead id. 

Pull a report of all your contacts and make sure to include the contact id. 

Using the data loader import your lead ids. 

Using the data loader import your contact ids. 

This will make it look like all of your lead and contact records have been updated in sfdc, and this will allow Marketo to see these "recently" updated records. 

    gkrajeski
    gkrajeski
    Level 10
    February 11, 2020

    You may also wish to check the sync backlog: https://nation.marketo.com/t5/Product-Discussions/How-can-I-monitor-sync-backlog-between-Marketo-and-SFDC/td-p/50569

     

    app-XX##.marketo.com/supportTools/sfdcSyncStats 

     

    Replace the app-XX## with whatever your instance's pod subdomain is (when you log into your Marketo instance, it's the first part of the URL in your browser)

     

    Happy querying

      SanfordWhiteman
      SanfordWhiteman
      Level 10
      February 11, 2020

      Pls move the thread to Products, which is the appropriate space for community support.

       

       https://nation.marketo.com/t5/Products/ct-p/products

       

      (This space is about contacting your account rep, isn't supposed to be for support.)

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