Folder tokens not rendering properly in Outlook 365 | Community
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Anonymous
January 30, 2017
Question

Folder tokens not rendering properly in Outlook 365

  • January 30, 2017
  • 1 reply
  • 914 views

Hi Folks

I've got an odd rendering problem.   I've built a heavily tokenised email template which is working a beauty in most email clients.

However in Outlook 365, where i'm trying to use tokens as link address on social icons, the token value is being inserted as text.

[facebook.com/WhitePagesAustralia/] [twitter.com/whitepages_au]  [youtube.com/user/WhitePagesAustralia]

The code i have for the above is:


<a href="{{my.Facebook link}}" target="_blank"><img src="digital.sensis.com.au/rs/sensispty/images/EM-biznes-v1_facebook-icon.jpg" alt="" border="0" /></a> <a href="{{my.Twitter link}}" target="_blank"><img src="digital.sensis.com.au/rs/sensispty/images/EM-biznes-v1_twitter-icon.jpg" alt="" border="0" /></a>  <a href="{{my.Youtube link}}" target="_blank"><img src="digital.sensis.com.au/rs/sensispty/images/EM-biznes-v1_youtube-icon.jpg" alt="" border="0" /></a>

Any suggestions?

K.

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
January 30, 2017

First, tokens are inserted by the mail server at send time, not at the mail client (the underlying HTML and text parts are always exactly the same for any email send, although they may be rendered differently).  So there's no way the underlying email content is different in Outlook, just to be clear for anyone else watching.

What you should be doing here is excluding the string "http:​//" from the token, and including that statically in the link: href="http:​//{{my.Facebook link}}".

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