Fixing Records affected by Salesforce Sync Error | Community
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A
Anonymous
April 15, 2015
Question

Fixing Records affected by Salesforce Sync Error

  • April 15, 2015
  • 1 reply
  • 1776 views

We recently received notifications for a "Salesforce Sync Error: Daily API Limit Reached." 

How do you fix records that were affected by this? Is there a way to pull a smart list or will Marketo automatically update their Salesforce information when the sync is working again such as adding them to SFDC campaign, updating interesting moments, etc?

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
April 15, 2015
Marketo will sync records later when it can. I would ask SFDC to increase your API limit if this keeps happening.

IMs are not in the API.

Tasks are, so check Admin > SFDC and disable automatic sync tasks.
A
Anonymous
April 12, 2016

Hi Josh, we kept having the same issue, daily API limit reached. Besides buying more API from Salesforce, do you have other suggestions on reduce the regular basis API volume, for example, turn off auto sync tasks.. what other API sync activities are out there and will make sense to turn off? Thank you very much.

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 12, 2016

Hi Emma,

What is your salesforce edition and how many users do you have ? What is the update rate on your DB ?

Things you can do:

  • Ask support to reduce the sync interval to every 15 or every 20 minutes, instead of every 5 minutes
  • Strongly limit the automated task creation in admin-> Salesforce. Only keep what is related to Sales Email. The rest will not only create API problems but also stuff your SFDC DB with info that no ones ever look at.
  • Avoid using "Sync lead to SFDC" flow steps for leads/contacts that are automatically sync'ed. This is done with a choice in the "Sync lead to SFDC" as below:

-Greg

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