Fixing Error: The number of custom tokens in the email exceeds the limit: 40 | Community
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Bryan_Epstein
Bryan_Epstein
Level 5
March 6, 2019
Question

Fixing Error: The number of custom tokens in the email exceeds the limit: 40

  • March 6, 2019
  • 1 reply
  • 2958 views

I am working on an email draft and am running into an issue in approving and closing an email. I have tried removing 25+ tokens, and I am still having issues on closing it. At this point, there are definitely less than 40 tokens, so I am confused on why I am still getting this error.

Any thoughts?

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    1 reply

    Bryan_Epstein
    Bryan_EpsteinAuthor
    Level 5
    April 2, 2019

    This was fixed by simply cloning the email as is and re-approving it.

      Chris_Wilcox
      Chris_Wilcox
      Level 8
      May 9, 2019

      Weird. Could it have maybe somehow been tied to the token size limit (they've only enforced the limit as of recently) of emails which is something like 130k?  Based on your solution doesn't sound like that was the issue, but just a thought. 

      Bryan_Epstein
      Bryan_EpsteinAuthor
      Level 5
      May 9, 2019

      I'm not too sure what it could have been. Initially, I had 5 Velocity-scripted My.tokens, which referenced about 5 or 6 lead Tokens. The code in the script was pretty minimal, and I also tried removing most of the tokens and approving the email. It still caused the same issue.

      Though it doesn't necessarily solve the root problem or cause of the issue, cloning and re-approving was the way that this had been fixed on my end.

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