First Name Not Syncing from Marketo in Dynamics 365 | Community
Skip to main content
M
Maria_FTGP
Level 2
March 7, 2022
Question

First Name Not Syncing from Marketo in Dynamics 365

  • March 7, 2022
  • 2 replies
  • 1212 views

hi there, 

 

i recently updated a contact record in marketo, and when i checked this record in dynamics crm all the fields synced across, apart from the first name field! so i could see my updates such as job title were up to date, but the first name change was not reflected.

 

why would this happen?

Maria

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

Darshil_Shah1
Community Advisor and Adobe Champion
Darshil_Shah1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
March 7, 2022

Are you able to see the first name getting updated for the lead record in dynamics as per the updates made in Marketo?

 

C
Community Advisor and Adobe Champion
ChristianeRo1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
March 7, 2022

And, also good to check to make sure that Field Updates aren't getting blocked for the First Name field. Probably rare since it's coming from CRM, but good to take a look there, too. 

Terms & ConditionsAccessibility statement

Loading footer...