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Level 1
July 15, 2020
Question

Fillout forms without click

  • July 15, 2020
  • 2 replies
  • 1782 views

How would you explain a person who answer the form/survey from the link in any email, but NOT registered as click in the report, and has not been marked as invalid or suspended?

 

Thank you all for the help. 

 

 

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2 replies

SanfordWhiteman
Level 10
July 15, 2020

First I'd check to make sure the click was tracked for anyone (i.e. if you embed the link the wrong way, it won't be rewritten to bounce off the tracking server).

 

If it was tracked, then look for someone who might have forwarded the link or — more disturbing, but it happens! — put it on social media.

Adobe Champion
July 23, 2020

We're you using a token for the link?