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Trina_Ng
Trina_Ng
Level 2
June 19, 2019
Solved

Fields on form renders weird on certain browsers

  • June 19, 2019
  • 3 replies
  • 4029 views

Hello all! My team has been having issues with our Marketo forms not rendering properly on browsers (namely Firefox) or when there is an AdBlocker. We use a third party website to host our forms - not Marketo LPs. We reached out to support via chat and they thought it was an SSL issue, but it isn't. The form shows fine on Chrome when the ad blocker isn't on.

Has anyone experienced the same issue? Any words of wisdom to share with a newbie here?

Thank you in advance!

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Best answer by SanfordWhiteman

It's not directly an SSL issue, but it certainly can be a marketo.com-being-on-blocklists issue.

Ensure you're using your primary LP domain to load form embeds, not the default domain: see https://nation.marketo.com/community/product_and_support/blog/2019/03/26/make-your-form-embeds-happier-and-more-productive-by-loading-from-your-lp-domain-not-app-somethingmarketocom.

But to follow the above advice w/your corporate site, which is running on SSL, you will have to add SSL to your Marketo subscription if you haven't already. Otherwise the LP domain is not secure (and therefore the embed using the LP domain will fail).

So there is, indirectly, an SSL concern.

3 replies

Jay_Jiang
Jay_Jiang
Level 10
June 19, 2019

You will need to provide a link to the form

    SanfordWhiteman
    SanfordWhitemanAccepted solution
    Level 10
    June 20, 2019

    It's not directly an SSL issue, but it certainly can be a marketo.com-being-on-blocklists issue.

    Ensure you're using your primary LP domain to load form embeds, not the default domain: see https://nation.marketo.com/community/product_and_support/blog/2019/03/26/make-your-form-embeds-happier-and-more-productive-by-loading-from-your-lp-domain-not-app-somethingmarketocom.

    But to follow the above advice w/your corporate site, which is running on SSL, you will have to add SSL to your Marketo subscription if you haven't already. Otherwise the LP domain is not secure (and therefore the embed using the LP domain will fail).

    So there is, indirectly, an SSL concern.

      Trina_Ng
      Trina_NgAuthor
      Level 2
      June 20, 2019

      Super helpful, @Sanford Whiteman‌! I'll look into adding SSL to our Marketo.

      How did you produce the compatibility test below btw?

      SanfordWhiteman
      SanfordWhiteman
      Level 10
      June 21, 2019

      That's via CrossBrowserTesting.

      SanfordWhiteman
      SanfordWhiteman
      Level 10
      June 20, 2019

      And btw this is how your form looks in 5 major browsers without tracking protection, i.e. not substantively different -- except for in IE 11 where your image on the right doesn't show because of incompatible CSS.

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