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Lisa_Heay2
Lisa_Heay2
Level 3
October 21, 2016
Question

Field Value Missing

  • October 21, 2016
  • 3 replies
  • 1833 views

We have a lead status field in SFDC sync'd with a Lead Status field in Marketo. Two new values were added to the field on the SFDC side, but for some reason, those values are not showing up in the chooser in Marketo when setting up smart lists.  Any idea what the issue could be?

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3 replies

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
October 21, 2016

If you have this mapped to a contact field, the value will only appear when it is a shared option for both the lead and contact picklists.  I'd check there first.

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    October 22, 2016

    If Kenny's tip is not the solution then look into record types, that may control which values are in fact usable.

    -Greg

    Josh_Hill13
    Josh_Hill13
    Level 10
    October 22, 2016

    Usually the picklist value will only appear if there is at least one lead with such a value. Marketo does not completely 'understand" picklists from SFDC. Yes, it will warn you if the SFDC picklist changes, but it's not inherently part of the database.

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