Field Cleanup: Removing Field Reference from a Sent Email Program

Question

For various reasons, sometimes fields need to be cleaned up/hidden within Marketo. This requires removing field references first, which ensures the field is not in use prior to hiding from the Maketo UI.
 
However, when a field is in use in the Smart List of an Email program AND that Email program has been sent, there appears to be no way to remove the field from the Smart List.

Of course, one can obviously delete the email program altogether, but this results in loss of any metrics, the email asset itself, etc.
 
I have engaged with Support, but meanwhile, I'm curious if anyone else ever dealt with this before.

michelle-WO · Accepted Answer

It does not actually even appear that Support can or will remove these references either. I was told that we ought to enlist Marketo professional services to complete this cleanup because support does not have the tools to do this (though I'm not sure what Marketo PS has that's different from support). I was also told that engineering might be able to force remove these field references, but that this may lead to more corruption, and I would need to provide a strong business case for them to even consider.

So, it sounds like there really is no workable option at this time.

Darshil_Shah1 · Answer

I bet a lot of users are waiting for the day Marketo lets hiding a field without users having to remove all the references from the archived/completed email send programs/assets. There's a similar idea here on the community-ideas board if you'd like to upvote.

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded