Few people (Internally) received email from - From: 338-EJP-431.0.56269.0.0.43600.7.3982795@eu-lon-188.mktomail.com | Community
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J
JAnderson-4
Level 1
November 4, 2015
Question

Few people (Internally) received email from - From: 338-EJP-431.0.56269.0.0.43600.7.3982795@eu-lon-188.mktomail.com

  • November 4, 2015
  • 1 reply
  • 1368 views

Is this something incorrectly done or our end?

Not everyone received it. I had a hotmail account which received the correct From name and From email address.

Any information would be great.

Thanks

James

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1 reply

T
Terry_Myers
Level 2
November 4, 2015

Are all the users who received the email registered as Marketo users? If not, and they're in your database as leads, then I would guess something was mis-configured. You can easily find out by searching for the lead's email address in the lead database, and then going through the activity log to see which campaign caused it to be sent out.

Otherwise, I think we'd need more information, like the content, to try and guess what might have happened.

J
JAnderson-4Author
Level 1
November 4, 2015

HI Terry,

One was a marketo user and the other two were not. They are all in the database as leads. The configuration was done using tokens which has been the same process for over a year. We sent out the campaign and send it to specific emails so people have visibility of what is being sent. This is not a common case then?

Thanks for your answer.

James

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