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Ludvig_Brandt
Ludvig_Brandt
Level 2
March 4, 2019
Question

Failing: Sync of activities with SFDC

  • March 4, 2019
  • 1 reply
  • 1658 views

Hi,

The sync of the "was delivered email" seems to be lagging. Since a while back it is working only on some (seemingly random) persons within each email blast, and failing to sync the info on others. It doesn't seem to correlate with whether it's a lead or a contact in SFDC. Some of them show "email was opened" in SFDC but still not "sent" or "delivered". Some show only "sent" or "sent" And "opened". In short, "opened" seems to work fine but the others are lagging.

  • The Marketo Email Insight module in SFDC shows the email in 100% of cases which is good
  • Settings (see attached) are not changed
  • No change in result after waiting a few days

I would appreciate some clarity on this!

Thanks!

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1 reply

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
March 4, 2019

Only one Delivered (or any enabled synced activity) event will sync per person, per day. So if someone is delivered two emails in the same day, only the first one will sync. Do they lead/contact you're checking have more than one delivered email in the same day?

Ludvig_Brandt
Ludvig_BrandtAuthor
Level 2
March 4, 2019

Hi Steven and thanks for the reply!

No, they only have one email delivered...

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